A few weeks ago I ordered some miniatures from an online web store who are also an actual real life store as well I believe.

One of the miniatures was a pre-order. But after a long wait and a single email from them telling me they were going to ask for an update from their distributor. Nothing. Any communication otherwise about the order was instigated by me.

Finally I got fed up waiting and not hearing anything from them, I emailed them at the start of the week. Turned out that they were out of stock of most of my order and had no idea about when the pre-order would arrive.

I can’t believe they sold stock they had already sold. Maybe they thought they would get more in before they had to complete my order. But this really is poor. The stock for my order should have been put to one side, not sold.

Anyway it was agreed they would send what was left of my order to me and refund the rest. The store also gave me some store credit to compensate me for the situation of the long wait, and stock blunder.

I have to admit, I wasn’t happy. But the store credit was a nice touch, which might have tempted me back to the store at a future date. But…

Yesterday the order turned up having been given next day delivery (nice touch). However…

As you can see one of the bugbears is broken inside the pack. How did this get past their quality control?

Yes I know it can be fixed with a little glue. But that’s not the point. This is a damaged product they have charged me full price for.

I’ve emailed them this morning about this. I wasn’t going to write anything about it on here. But now as you can see I’ve changed my mind. This whole experience has made me not to want to spend money with them again. What good is store credit if you have no intention of using it? Yes store credit costs them, but they hope it gets you back and spending more with them than they actually have given you. To me now it seems like a hollow gesture. There is no way I will use them again. I certainly won’t recommend the store to anyone. This whole experience has totally soured my opinion of the store.

I await to see what they have to say about the bugbear. Who knows I may name and shame.