Oh yes the title says it all. I’m naming and shaming today those companies that produce great games but undo it all by doing some pretty crappy stuff that undermines all that good work.
CMoN they produce some great games, they set the benchmark that other games minis get judged. But all that is undone with their piss poor project management, and crap customer communication. In fact if you looked up “couldn’t organise a piss up in a brewery” CMoN would have its photo there.
So what evidence do I have of this? Just go look at the Kickstarter projects The Others, Zombicide: Black Plague. Unrealistic delivery dates, failure to take into account delays caused by previous projects, poor communication, screwing backers over by giving priority to retail or the US, giving bullshit excuses to justify their decisions (you should hear the one for why the EU had to wait until September for The Others, while the US is starting to get shipping notices).
CMoN should be sacking people for their incompetence. All I know is they are leaving a bad taste these days, having had previously good experiences, something has changed at CMoN. Are they getting too big for their boots, too complacent?
But oh I hope you don’t have to use their customer support. It’s none existent. Slow responses to emails, making promises they don’t keep.
If you remember back at the end of February I got the Collectors Deluxe Accessory box for Tokaido, which had a broken figure in it.
After contacting them numerous times now, eventually some of the emails get responses with promises of a replacement. But here we are mid July and no sign of a replacement. My last email two weeks ago chasing up where the replacement is has had no response.
Fun Forge have what can only be described as the worst customer support I’ve experienced.
So there I’ve had my little rant about too poor companies. To even things out I’ll do a post praising those companies that do get it right.